Frequently Asked Question
We understand that launching and growing a startup comes with a lot of questions—and we’re here to help Frequently Asked Questions
1. What does Qubentix Limited specialize in?
Qubentix builds full-stack software solutions, automation systems, Discord platforms, and digital infrastructures backed by cybersecurity and SEO expertise.
2. Do you work with startups or established companies?
Both. We partner with startups looking to launch new products and established businesses that need scalable, modern digital systems.
3. What kind of projects do you handle?
We develop custom software, automation tools, Discord bots, websites, APIs, dashboards, and full digital ecosystems — from concept to deployment.
4. What makes Qubentix different from other agencies?
We combine engineering, design, automation, and cybersecurity under one roof — delivering fast, secure, and future-ready solutions.
5. How do you ensure data security for your clients?
Our cybersecurity experts use advanced frameworks and tools like Kali Linux, Burp Suite, and Cloudflare to safeguard all systems with encrypted protocols and active monitoring.
6. Can Qubentix improve our SEO and online visibility?
Yes. We use Ahrefs, Google Search Console, and custom analytics dashboards to enhance ranking, performance, and brand visibility across platforms.
7. Do you provide long-term maintenance and support?
Absolutely. We offer continuous monitoring, security updates, and performance optimizations to keep your system running at peak efficiency.
8. How long does a typical project take?
Timelines vary by scope, but most projects are completed within 4–12 weeks, depending on complexity, features, and integrations.
9. What is your development process like?
We follow a simple yet efficient workflow — Plan → Design → Build → Test → Deploy → Maintain — ensuring clarity and quality at every stage.
10. How can we get started with Qubentix?
Just reach out through our contact form or email us at support@qubentix.com. Our team will schedule a consultation to discuss your project goals and timeline.
1. How does Qubentix pricing work?
We don’t use fixed plans or generic packages. Every project is discussed individually — pricing depends on scope, features, and complexity. After understanding your goals, we prepare a tailored proposal that fits your exact requirements and budget.
2. Can I get a cost estimate before starting?
Yes. After an initial discussion, we provide a detailed cost breakdown with timelines and milestones — so you know exactly what to expect before any work begins.
3. Do you charge hourly or per project?
It depends on the project type. For smaller tasks or short-term work, we offer hourly billing. For larger builds like full SaaS systems or automations, we provide a fixed project-based quote.
4. Are revisions and updates included?
Yes. Revisions are part of our workflow. We refine designs, systems, or automations until they meet your expectations — within the discussed project scope.
5. What if my project scope changes later?
No problem. We re-evaluate the new requirements and adjust the pricing or timeline accordingly. Our flexible structure ensures your project can scale without delays.
6. Do you require an upfront payment?
Yes, we typically require a 50% upfront deposit to begin work, with the remainder due after completion or milestone delivery.
7. Is ongoing maintenance or support charged separately?
Yes. Post-launch maintenance, updates, and server monitoring are optional add-ons — priced based on frequency, response time, and project size.
8. Do you offer discounts for long-term or multi-project clients?
Yes. Clients who maintain continuous collaboration or bundle multiple projects receive exclusive discounted rates and priority scheduling.
9. How soon can I get a quote for my project?
Usually within 24–48 hours after our initial discussion. Complex projects may take slightly longer for accurate estimation.
10. How do I start the pricing discussion?
Simply contact us via the Contact page or email support@qubentix.com — our team will schedule a quick discovery call to understand your needs and prepare a custom quote.
1. Do you offer post-launch support and maintenance?
Yes, we provide full post-launch assistance — including performance monitoring, bug fixes, updates, scaling optimization, and cybersecurity patches. Our maintenance is flexible, ranging from on-demand help to continuous technical support contracts.
2. How quickly can I expect a response from your support team?
Our standard response time is within 24 hours on business days. For critical or enterprise clients, we offer priority response channels and dedicated SLAs for guaranteed turnaround.
3. Do you provide 24/7 support?
We provide business-hour support by default, with optional 24/7 monitoring available for mission-critical or enterprise projects. This includes real-time issue tracking, uptime alerts, and emergency response.
4. What support channels are available?
Support is available through email, live chat, Discord, and scheduled video calls. For ongoing or enterprise clients, we also support Slack and direct communication lines for faster collaboration.
5. Do you offer training or documentation for our team?
Yes. We include onboarding sessions, step-by-step documentation, and video guides for all delivered systems. Hands-on workshops or remote training can also be arranged if needed.
6. Can you support integrations with third-party tools?
Absolutely. We handle integrations with platforms like Stripe, Discord, Google APIs, Notion, Zapier, and more — ensuring your systems connect smoothly with existing workflows.
7. How do you handle bug reports or technical issues?
All issues go through our structured ticketing system. Each report is verified, categorized, and resolved based on priority. Critical bugs are fixed immediately, while minor issues are patched in scheduled updates.
8. Do you offer dedicated account managers or technical leads?
Yes. For long-term clients or larger projects, we assign a dedicated technical lead or account manager to handle communication, track progress, and ensure smooth project delivery.
9. What kind of projects qualify for extended support?
Extended or managed support is ideal for clients running active SaaS platforms, automation tools, or bots that require continuous monitoring, updates, or integration management.
10. How do I contact your support team?
You can reach us directly at support@qubentix.com, or through our Contact page to open a new support ticket. Existing clients can access priority channels or their assigned manager directly.